Shipping policy

Shipping Policy

Last updated: February 2, 2026

We aim to make our delivery process as transparent and efficient as possible. Below you will find everything you need to know about how we ship our products to you within the United Kingdom.

Shipping Summary

Feature Details
Shipping Territory United Kingdom (Domestic only)
Shipping Cost Free Standard Shipping on all orders
Order Cut-off Time 18:00 (GMT)
Handling Time 1–2 Business Days (Mon–Fri)
Transit Time 5–7 Business Days (Mon–Fri)
Total Delivery Time 6–9 Business Days
Currency All prices are listed in GBP (£)


1. Order Processing (Handling Time)

  • Order Cut-off Time: 18:00 (GMT), Monday to Friday.
  • Handling Time: Orders are typically processed, quality-checked, and dispatched within 1–2 business days (Monday to Friday).
  • Orders placed after 18:00 on Friday or during the weekend/bank holidays will be processed starting the following business day.

2. Transit & Delivery Time

Once your order has been dispatched from our facility, the estimated transit time is:

  • Delivery Time: 5–7 business days.
  • Total Estimated Delivery: 6–9 business days from the moment of purchase.

Please note: Deliveries are made on business days only (Monday to Friday). During peak seasonal periods or UK Bank Holidays, minor delays may occur.

3. Shipping Costs

We are pleased to offer Free Standard Shipping on all orders across the United Kingdom. The price you see at checkout is the final price you pay—there are no hidden handling fees or surcharges.

4. Tracking Your Order

Once your order has been handed over to our couriers (such as Royal Mail, Evri, or DHL), you will receive a shipping confirmation email containing a tracking number. You can use this link to monitor your parcel's journey in real-time.

5. Delivery Constraints

  • We ship exclusively within the United Kingdom.
  • We currently do not deliver to PO Boxes, BFPO addresses, or automated parcel lockers.
  • Please ensure your shipping address is correct at checkout. Kemci cannot be held responsible for orders delivered to an incorrect address provided by the customer.

6. Address Changes & Cancellations

  • Address Changes: If you notice an error in your address, please contact us at info@kemci.com immediately. We can only amend details before the order enters the "Processing" stage.
  • Cancellations: You may request a cancellation within 12 hours of placing your order. After this window, the order may have already been dispatched, in which case it must be treated as a return.

7. Customs & Taxes

Since Kemci ships domestically within the United Kingdom, no customs duties or import taxes apply to your order. All prices are final.

Contact information

Any questions or just like to talk to us? Please don't hesitate to contact us via:

    Customer Service (Opening Hours):

    • Monday - Friday:  09:00 - 18:00 (GMT)
    • Saturday and Sunday:  10:00 – 16:00 (GMT)